In 2007, when a major customer introduced a new generation of printer, a new type of paper meeting more stringent technical requirements were needed. The customer visited our Kerinci paper mill and a cross-department team gathered to recaliberate the paper machine to meet the new requirements. It look four tries—and much tension and lost production time—but in the end, the entire team pulled through and a new paper product was born. More importantly, the customer was delighted.